Sometimes things that are intended to make things better just don’t work. Like the City of Chicago’s website.

It used to be easy to find any city department.  I was able to find 311 services immediately.  And the direct numbers to each individual department were much easier to find.  Now, I have to search. What happened to the old system?

I did contact the site administrators and received a response.  They appear to be willing to help.  I’ll let you know what happens.

Have you visited the City of Chicago’s website lately? How was your experience?